Professional Experience
Patron Operations Manager, Jul 2022 – May 2024
Kentucky Opera, Louisville, KY
- Managed logistics and sales for 18 productions per season, ensuring smooth operations
- Provided customer experience for over 2000 patrons each season
- Produced detailed analytics reports on attendance, patron engagement and ticket sales using Tessitura CRM
- Supervised box office operations, effectively handling up to 1000 customers per event
- Led two part-time Patron Service Representatives
Marketing Associate, Aug 2019 – Jun 2022
Kentucky Opera, Louisville, KY
- Drove ticket sales and fundraising through $250K+ marketing budget management
- Developed and executed innovative marketing strategies for events and community programs
- Ensured timely and accurate deliverables through project management across departments and external vendors
- Optimized event ad placements, enhancing reach and effectiveness
- Regularly updated website content and managed social media accounts
Communications Associate, Aug 2016 – Mar 2019 National Council for Mental Wellbeing, Washington, DC
- Supported and created material for multiple behavioral health marketing portfolios and programs
- Built and sent targeted email newsletters Composed and published engaging blog content
- Updated project websites, ensuring data accuracy
- Maintained partnerships with strategic corporate partners
Executive Assistant, Jul 2015 – Aug 2016 National Guestworker Alliance (now Resilience Force), Washington, D.C.
- Supported Executive Director and remote national team with administrative tasks, improving overall efficiency
- Coordinated domestic travel and lodging. Managed Executive Director’s schedule, optimizing time management.
- Created and implemented onboarding plans for new staff
- Coordinated logistics for in-person and virtual meetings
- Conducted research to ensure manager’s preparation for upcoming events and meetings
- Handled grant calendar and proposals, securing funding opportunities